Genesys Cloud Training Consultant

Job Locations US-IN-Indianapolis
ID
2022-1343
Category
Information Technology
Type
1099 or W2 Contract

Description of Duties

aFit is a WBE based in Indianapolis that is committed to being an ethical, responsive, and results-driven company that provides information technology and medical services for government projects. To potential clients, aFit offers a suite of services including strategic planning, software development, and implementation of software packages from Salesforce, Microsoft, and others.

We are seeking a talented Genesys Cloud Training Consultant who can create and provide training curriculum Genesys Cloud/Pure Connect implementation. Outstanding listening skills, genuine interest in fostering teamwork, a willingness to provide honest feedback, and extreme ownership are keys to the success of our projects. If you are looking for a challenge, willing to go the extra mile, and want to work with people who are just as talented as you are, this is the place for you!

 

Responsibilities:

  • Participate in and/or lead the design, development, update and deployment of training curriculum and materials for new and existing products including course syllabus, agenda, manuals, tip sheets, evaluations, and other training deliverables and tools
  • Build, test, and update training materials for assigned functionality and work units
  • Plan and conduct Demos and Lectures
  • Measure and report on training completion
  • Coach State resources in parallel training activities for assigned functionality and work units
  • Support tracking and reporting of knowledge transfer

Desired Skills & Experience

  • 3-5 years training experience in a professional services environment
  • 2+ years’ experience in contact center industry, desired
  • Knowledge of adult learning principles and techniques
  • Skills in one or more training material development tools (e.g., MS Word, MS PowerPoint, Captivate, and Articulate)
  • Comfortable with in-person, on-site, hands-on, and virtual web-based training sessions
  • Genesys Cloud/Pure Connect Experience
  • Strong written and verbal communication skills

Education

  • Bachelor’s degree in information technology, computer science or business administration required.

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